See through remote eyes and revolutionize your collaboration experience.

HPE Visual Remote Guidance (VRG) is a secure, enterprise-ready collaboration solution that can boost productivity, increase efficiency, and decrease costs for your organization by using live visually-guided interactive sessions with extended teams. VRG enables phones, tablets, and hands-free wearable devices to connect via 3/4G or WI-FI, to the enterprise.

Focused on support field services, VRG quickly connects a remote mobile workforce with subject matter experts to receive in-the-moment guidance, while also allowing interaction with vendors, partners, and other resources.

Visual Remote Guidance

In a few seconds, remote users can:

  • Activate visual guidance sessions through mobile apps or simple voice commands to wearable devices
  • Live-share complete images, video, audio, and data with extended teams and record the sessions
  • Collaborate with experts for faster identification and better resolution of complex technical issues

As a result, VRG increases uptime and reduces overall cost, with fewer calls, shorter repair time, decreased travel requirements, and fewer parts sent onsite. This innovative, market-leading solution is offered in either cloud (SaaS) or hybrid on-premises architectures.

Learn more about VRG collaboration
Success Story
Visual Remote Guidance

VRG Supported Wearables

RealWear HMT-1 (VRG HMT-1 Voice Commands)
Epson Moverio BT-300, BT-350
Optinvent ORA-2, ORA-X
Vuzix M300, M300XL
Visual Remote Guidance

Help & Support

Reference guides
Recorded Presentation (20'37")
Setting up your MyRoom Organization
(Step by step instructions to assist you in setting up a new organization to manage your VRG devices.)
Contact the service desk
(available round the clock 24x7)
in English
in Chinese
in Spanish
in French
in German
in Italian
in Japanese
in Korean
in Polish
in Portuguese
in Russian
in Thai
Register Device
Audio Video Features
Chat (with optional text translation)
Task List
Manage Devices
Manage Organization Users
Manage Organization User Groups
Manage Organization Rooms
Organization Settings
Organization Users
VRG HMT-1 Voice Commands