Help & Support
Training for MyRoom

Videos and how-to guides to kickstart your HPE MyRoom experience

Getting Started
  • Install MyRoom
  • Create account
  • Add contacts
  • Create room
  • Settings
  • Bandwidth
  • Add product key
  • Where to find help
MyRoom
Getting Started


Duration(min: sec) :15:40

Reference guides

Meet With Others
  • Compatible operating systems
  • Chat room
  • Drag & drop contacts
  • Manage room access
  • Create key
  • Schedule an event
  • Private chat
MyRoom
Meet With Others


Duration(min: sec) :13:01

Reference guides

Events
  • Why schedule an event
  • How to schedule an event
  • Distribute event logistics
  • Join an event
  • Control participant features
  • Handouts
MyRoom
Events


Duration(min: sec) :16:14

Reference guides

Rooms
  • Create
  • Rename
  • Delete
  • Manage access
  • Organize rooms
MyRoom
Rooms


Duration(min: sec) :10:32

Reference guides

Audio/Video
  • Toolbar
  • Select device
  • Adjust volume
  • Test audio/video
  • Check devices
  • Check computer
  • Enable AV for participants
MyRoom
Audio/Video


Duration(min: sec) :12:14

Reference guides

Customize View
  • Contacts tab
  • People panel
  • Content panel
  • Chat
  • Question manager
  • Choose video position
  • Drag to resize panels
  • Actual size/fit to page
  • Status bar messages
MyRoom
Customize View


Duration(min: sec) :16:34

Reference guides

Content
  • Import/add content
  • Sharing
  • Pointers
  • Chat
  • Question manager
  • Recording
MyRoom
Content


Duration(min: sec) :25:30

Reference guides

HPE MyRoom Assist
  • Multiple rooms
  • Waiting room
  • Get remote system information
  • Request remote control
  • Copy clipboard
  • Grant control of your desktop
  • Control remote desktop with Remote Desktop Protocol
  • Elevated privileges dialog for UAC
MyRoom
HPE MyRoom Assist


Duration(min: sec) :10:06

Reference guides

HPE MyRoom University
  • Surveys
  • Timers
  • Request remote control
  • Copy clipboard
  • Transfer control
  • Breakout rooms
  • Persistent keys
MyRoom
HPE MyRoom University


Duration(min: sec) :23:33

Reference guides

HPE MyRoom Add-in for Microsoft Outlook
  • Installation
  • Using the add-in
  • Constraints
  • Troubleshooting
  • Uninstalling
MyRoom
HPE MyRoom Add-in for Microsoft Outlook


Duration(min: sec) :11:57

Reference guides

HPE MyRoom Visual Remote Guidance (VRG)
  • Prepare to use VRG
  • Register VRG device
  • Audio Video features
  • Chat
  • Task Lists
  • End Remote Session
  • Organization administration
MyRoom
HPE MyRoom Visual Remote Guidance (VRG)


Duration(min: sec) :20:47

Support

Global Support available round the clock: 888-351-4732 (USA toll-free)

Email support

Contact the service desk

Worldwide telephone numbers

To have the option to speak with an agent in a listed language, press the number corresponding to that language when prompted.

Country Telephone
Australia 1800 663 058
Austria 0800 070 314
Belgium 0800 81588
Canada 1-888-351-4732
Denmark 80 25 16 71
Finland 0800 417 437
France 0800 91 05 53
Germany 0800 4556573
Japan 0066-33-132477
Mexico 01-844-267-1073
Netherlands 0800 273 2014
Norway 800 56 911
Singapore 800 120 4753
Sweden 020 100 403
Switzerland 0800 454646
United Kingdom 0808 234 1092
USA 1-888-351-4732
All Others +1 919 595 4243
  Language   Language
1 English 12 한국인
2 Português 13 Polski
3 Español 14 Русский
4 Français 15 Italiano
5 中文(話語/普通話) 16 Bahasa Indonesia
6 中文(廣東話) 17 ภาษาไทย
7 Český 18 Việt
8 Deutsch 19 Dansk
9 Ελληνικά 20 Nederlands
10 Magyar 21 Norsk
11 日本語 22 Svenska